ChopChop Food Delivery App – Terms and Conditions
Effective Date: 10 December 2025
Welcome to ChopChop. We are pleased to provide you with access to our food delivery platform. These Terms and Conditions ("Terms") are intended to clearly explain how our services work and to outline the rights and responsibilities of all users. By accessing or using the ChopChop mobile application, website, or related services (collectively, the "Platform"), you kindly acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, we respectfully ask that you refrain from using the Platform.
---
1. Definitions
For clarity and ease of understanding, the following definitions apply:
"ChopChop," "we," "us," or "our" refers to ChopChop Food Delivery Services.
"User," "you," or "your" refers to any individual who accesses or uses the Platform, including customers, merchants, and delivery partners.
"Merchants" refers to restaurants, stores, or vendors offering goods through the Platform.
"Delivery Partners" refers to independent contractors who fulfill delivery requests.
"Order" refers to a request placed by a User for goods or services through the Platform.
---
2. Eligibility and Account Registration
2.1 Users must be at least 18 years of age, or the age of legal majority in their jurisdiction, to use the Platform.
2.2 Users kindly agree to provide accurate, current, and complete information during account registration and to keep such information updated at all times.
2.3 Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.
---
3. Scope of Services
3.1 ChopChop operates as a technology platform that connects Users with Merchants and Delivery Partners.
3.2 ChopChop does not prepare food, manufacture products, or directly employ Delivery Partners, unless explicitly stated otherwise.
3.3 Service availability may vary depending on location, operating hours, and other factors beyond our control.
---
4. Orders and Payments
4.1 By placing an Order, Users kindly agree to pay all applicable charges, including item prices, taxes, delivery fees, service fees, and any additional charges disclosed at checkout.
4.2 Prices and menu items are determined by Merchants and may be updated from time to time.
4.3 Payments are securely processed through third-party payment service providers. ChopChop does not retain full payment card information.
4.4 Once an Order has been confirmed, cancellations or modifications may be limited and subject to the Platform’s policies or applicable law.
---
5. Cancellations and Refunds
5.1 Cancellation and refund eligibility may vary depending on the Merchant, Order status, and applicable local regulations.
5.2 Any approved refunds will be processed using the original payment method, where possible, within a reasonable timeframe.
---
6. User Conduct
6.1 Users are kindly requested to use the Platform responsibly and lawfully.
6.2 Users agree not to misuse the Platform, engage in fraudulent activities, or interfere with the operation or security of the services.
---
7. Limitation of Liability
7.1 While we strive to provide reliable services, ChopChop shall not be held liable for delays, service interruptions, or issues arising from Merchant or Delivery Partner actions, to the extent permitted by law.
7.2 Nothing in these Terms limits any rights that cannot be excluded under applicable law.
---
8. Termination
8.1 ChopChop reserves the right to suspend or terminate access to the Platform if these Terms are violated or if required by law.
---
9. Amendments
9.1 We may update these Terms from time to time to reflect changes in our services or legal requirements. Continued use of the Platform following any updates indicates acceptance of the revised Terms.
---
10. Contact Us
If you have any questions or concerns regarding these Terms, we kindly invite you to contact our customer support team through the ChopChop Platform.
Thank you for choosing ChopChop. We truly appreciate your trust and look forward to serving you.
