Effective Date: 1 January 2025
At ChopChop, we aim to ensure a fair and simple refund process. Our refund policy is outlined below:
Order Cancellation
Once an order is confirmed, cancellation may be limited. Eligibility for refunds depends on the order status and merchant acceptance.
Incorrect or Missing Items
If you receive incorrect, missing, or incomplete items, please report the issue through the ChopChop app within a reasonable time after delivery.
Damaged or Poor-Quality Items
Refunds may be issued if food arrives damaged, spoiled, or not meeting reasonable quality standards, subject to review.
Delayed Orders
In case of significant delays, partial or full refunds may be considered based on the circumstances.
Refund Method
Approved refunds will be processed to the original payment method or as app credits, where applicable.
Processing Time
Refunds are typically processed within a reasonable timeframe, depending on the payment provider.
Final Decision
ChopChop reserves the right to make the final decision on all refund requests in accordance with this policy and applicable laws.
For assistance, please contact our customer support team through the ChopChop platform. Thank you for your understanding and for choosing ChopChop.
